samsung2.gif

Samsung eCommerce

2013 - 2014

Goal: A full visual, experience and content redesign for samsung.com/uk

Users: All samsung.com/uk users

Why: The redesigned Samsung global site was meant to give users a unified commerce experience, an optimized experience for multiple devices, an outlet to omni-channel retail and to be personalized to individual user needs. 

My role: 1 of 3 lead designers doing UX design, co-design with clients, user research, product strategy.

Process: Extremely agile. Our team worked quickly and closely to produce two distinct site directions. We then stress-tested the preferred direction to prove how it could scale and morph across Samsung’s diverse product portfolio. I worked side by side with visual designers and developers, sketching explanatory wires and putting them directly into visuals and prototypes.

Outcome: The new Samsung Global site is live today. 

 

From the beginning of the project (in pitch mode) in Summer 2013 to the launch of the site in Spring 2014, I sketched up a storm. I worked closely with visual and tech leads to make critical design decisions in the early stages through sketches and paper prototyping. I moved on to making more high fidelity, annotated wireframes in Illustrator and InDesign as the project progressed and wires were being used by the tech teams of R/GA and Samsung to lay the front and backend frameworks. 

Our experience design team worked together to come up with a new navigation structure to make finding products and information as easy as possible for the user. We also designed a navigation experience that was flexible across devices to be appropriate on every screen size. 

samsung_nav2.jpg

I led the design of the Samsung product comparison tool experience. With a mobile first strategy, I pushed for the tool to prioritize and visualize key specs most important to consumers for easy scanning. I worked with my visual design and strategy teammates to come up with an icon set that made the key specs easy to understand. For the second tier specs, we allowed the user to toggle between product differences and similarities, reorder the specs by touching and dragging, and expanding any spec in line to learn more.

My favorite problem to crack was that of editing a comparison. On mobile especially, it is important to bring as much information to the user without making them navigate away from the page to complete a task. The comparison tool edit mode brings relevant product alternatives to the user and allows them to easily swap out the products they are comparing.

Here are examples of early wireframes done for the product comparison tool. (left - coming from the product wall. right - on the comparison tool)

I also led the experience design for the Samsung in-store mode. The in-store mode of samsung.com/uk was designed to prioritize information that someone would need when navigating a brick-and-mortar Samsung store. Special in-store modules such as Self Compare, What's Happening and the Find These Products map, help the user during their physical experience without distracting them from interacting with the Samsung products. 

samsung_instore2.jpg
samsung_instore.jpg